Many times, we have come across the word artificial intelligence”. The advanced technology has enabled the application and implementation of AI that is widely used for describing mimic cognitive functions to the computers and machines. These cognitive functions involve problem-solving skills and learning. Because of technological advancement, we can see a great connection between AI and digital marketing. In simple words, it can be said that AI has revolutionized digital marketing because of its ability to make data-based decisions in just a few seconds.
Let’s have a look at some of the ways in which artificial intelligence is changing and will change digital marketing:
Chatbots technology
One of the most interesting and important examples of AI is chatbot. These are basically software tools that are specially designed to be interactive with the users. In most of the marketing industry, these chatbots are used for customer service. It acts as a virtual assistant for the users. The best example of the chatbot is Siri and Alexa. In digital marketing, there are a number of chatbot programs that usually help in engaging the customers to your business. The main highlight is that users can make use of chatbots for emails, text messages, and websites.
As they don’t need any rest so they can answer the customer queries in real-time. They are available around the clock assistance to the users. With this, there will be an improvement in customer experience and engagement of more customers.
Identification of consumer’s product buying habit
If we are talking about AI’s role then we cannot forget about its ability to track the consumer’s choice and buying behavior. Because of this AI technology many e-commerce and retail companies make use of it. With this, you will come to know about the personalized suggestions that are needed in the services and products.
Several MNC companies are making use of AI-powered search engines to give personalized suggestions. This will help in getting revenue growth. By getting the idea of the consumer’s choice, you can make necessary improvements in the services and products.
Email marketing
Another important benefit of AI is that it helps the brands in personalizing the email marketing campaigns. E-mail marketing is also an effective form of digital marketing to the target audience by delivering people with relevant content. If the marketers will personalize the E-mails as per the customer’s journey then there will be the possibility to convert the customer into a potential client. AI-enabled Automation helps E-mail marketing in becoming fast and personalized. With this, you will be able to connect with the potential customers one-on-one.
Conclusion
AI, no doubt, influences the choices of the customers by providing them with relevant recommendations and effective customer service. Because of this, several brands and eCommerce giants implement Artificial Intelligence to attract more visitors and gain sales. Using AI in digital marketing will also help consumers in faster problem-solving. Thus, it can be said that there is a crucial role of AI in digital marketing’s future.
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Very simple article even for a layman user to understand how AI is being used by the companies to assist them in their business.